Payments,
cancellations
& refunds

You pay for your service in full when you book: $30 per pair for Clean, $50 for Clean + Ice, $90 for Clean + Restore and $110 for All In. Four pairs or more take $5 off each pair.

Pickup and return delivery, or mail-in return shipping, is charged with the same payment so there is one transaction and nothing left hanging.

A booking is not confirmed until that payment completes. Until then the appointment window stays open to everyone else.

Reschedule or cancel more than 24 hours before your pickup, drop-off or mail-in window and you are refunded in full, no questions asked. Rescheduling inside that window is free too if we can move you to another open slot.

Cancel within 24 hours of your window, or miss it without telling us, and $15 is retained; the rest is refunded. We hold that slot out of the schedule and turn away other work for it.

To cancel or reschedule, reply to your confirmation email or write to support@districtsolespa.com with your order code.

Clean is a flat $30 per pair. Ice starts at $50 and Restore starts at $90 — those are starting prices, and the real number depends on the condition of your pair.

If your pair needs more than what you booked, we assess it in the studio and send you a proposal with the price. Nothing extra is ever charged until you approve it.

Approve it and you pay that additional amount only — one more payment, and only then. Decline it and we carry out the service you already paid for.

Once cleaning, Ice or Restore begins, the service is being consumed — materials, bench time and drying cycles — and what you paid is non-refundable.

If you are unhappy with the result, tell us before you leave or within 48 hours of return. We will re-do what we can re-do at no charge. That is a better outcome than a refund and we would rather give it to you.

Some things do not come out. Set-in oil, ink, dye transfer between materials, deep creasing, yellowing beyond a certain point, and structural or material damage are permanent.

We tell you what is realistic at assessment, before you approve anything. An honest limit disclosed up front is not a service failure and is not refundable — the work was still performed.

We photograph existing condition at intake, which is why that record exists. If something happens to your pair while it is with us, email support@districtsolespa.com and we will respond within two business days.

Resolution is a repair where a repair is possible, or a fair settlement based on documented value where it is not. We do not hide behind fine print on this.

Pickup and return delivery fees cover a completed trip. Once a driver has run the trip that fee is not refundable, even if the service itself is cancelled afterwards.

For mail-in orders you cover shipping to the studio. Return shipping is added to your order and is not refundable once the package is dispatched.

You have 60 days from the day your order is marked READY to collect it or arrange return delivery. We will remind you.

After 60 days we reach out again before doing anything, and storage terms apply. Nothing is disposed of without written notice to you first.

Approved refunds go back to the original card through Stripe and typically land in 5–10 business days, depending on your bank. We cannot refund to a different card or as cash.

We never see or store your card number — payments are handled entirely by Stripe.

Questions about a charge: email support@districtsolespa.com with your order code and we will sort it out.